QUALITY CULTURE AS A PREREQUISITE FOR EFFECTIVE QUALITY MANAGEMENT
Abstract
Purpose of research. Introduction of a new element of quality in higher education sector and highlight important aspects of quality culture in quality management.
Research methodology. An analysis of the existing body of literature related to quality, culture and quality culture.
Originality /value of research of the paper is that it can serve as a theoretical guideline for regional academics, scholars and university managers to formulate their quality management processes in accordance with existing quality culture or to reshape their organizations bringing new aspects of quality culture.
Research results. The authors reach the conclusion that, in order to have real quality in higher education, it is important to introduce a quality culture and to constantly improve it taking into consideration both cultural/psychological element and structural/managerial element of quality culture.
About the Authors
G. Manarbek
Аl-Farabi Kazakh National University
Kazakhstan
Kazakhstan
Almaty
S. Kondybaeva
Аl-Farabi Kazakh National University
Kazakhstan
Kazakhstan
Almaty
S. Handke
Dresden University of Applied Sciences
Germany
Germany
Dresden
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Review
For citations:
Manarbek G., Kondybaeva S., Handke S. QUALITY CULTURE AS A PREREQUISITE FOR EFFECTIVE QUALITY MANAGEMENT. Central Asian Economic Review. 2020;(1):33-43.
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