Корпоративті əлеуметтік жауапкершілік жəне ұйымдастырушылық міндеттеме: Қазақстан тəжірибесі

Зерттеудің мақсаты – корпоративті əлеуметтік жауапкершіліктің (КƏЖ) Қазақстандағы қызмет көрсету қызметкерлерінің ұйымдық міндеттемелеріне қалай əсер ететіндігін талдау болып табылады.

Əдіснамасы: Деректер сауалнама көмегімен жиналды. Қазақстандағы мейрамхана қызметкерлерінен барлығы 230 толық сауалнама алынды. Корпоративті əлеуметтік жауапкершілік пен ұйымдық міндеттеме арасындағы байланысты зерттеу үшін біз Кронбах альфасын, сипаттама статистикасын, корреляциялық талдауын жəне регрессияны қолдандық.

Зерттеу нəтижесі: Сауалнама нəтижелері көрсеткендей, ұйым КƏЖ қызметіне қатысқан кезде қызметкерлер үлкен ұйымдастырушылық міндеттемелерді көрсетеді. Нəтижелер КƏЖ барлық аспектілері (яғни экономикалық, құқықтық, этикалық жəне қайырымдылық) арасындағы ұйымдық міндеттемелермен айтарлықтай оң байланысты көрсетеді.

Зерттеудің практикалық жəне теориялық салдары. Бұл зерттеу адал қызметкерлерді тəрбиелеудегі корпоративті əлеуметтік жауапкершілік бастамаларын қайта анықтауға мүмкіндік береді. Бұл зерттеу сонымен қатар əлеуметтік сəйкестілік теориясын қолдайды жəне қызметкерлердің жеке мүдделеріне, əсіресе корпоративті əлеуметтік жауапкершілік тұрғысынан сəйкес келетін болса, ұйымға кіретін əлеуметтік субъект болып саналады.

Зерттеудің бірегейлігі / құндылығы: Корпоративті əлеуметтік жауапкершілікті түсінудің маңыздылығына қарамастан, алдыңғы зерттеулер тұтынушылар мен компаниялардың пікірлерін зерттеді. Зерттеулердің кішкене бөлігі ғана қызметкерлердің корпоративті əлеуметтік жауапкершілік туралы түсініктерін талдады. Бұл зерттеу КƏЖ туралы білімді жəне қызметкерлерге əсерін тереңдетеді. Қызметкерлер мейрамхананы басқару үшін КƏЖ қызметін қалай қабылдайтынын білу қажет, өйткені қызметкерлер КƏЖ мəлімдемелерін іс-əрекетке айналдырады. Біздің білуімізше, бұл КƏЖнің Қазақстандағы қызмет көрсету қызметкерлерінің ұйымдастырушылық міндеттемелеріне əсерін зерттейтін алғашқы зерттеу.

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