Key success factors of IT projects

Purpose of research: Explore the current critical success factor (CSF) literature of IT project implementations. Methodology: The journals were searched using key terms identified in the preliminary literature review.

Originality /value of research: This study provides a literature review to identify the critical success factors in IT project management that must be adhered to in order to be successful. Literature review was carried out using primary journal articles not earlier than 2005. A comparative analysis of CSFs IT projects between countries was carried out.

Findings: IT Project is a complex campaign that combines success and failure. It's a sophisticated implementation process, especially in developing countries, which often takes several years, huge amounts of funding and includes business process reengineering. To cope with IT project failure, organizations should use tools, techniques, and CSFs in managing their IT projects. This article overviewed the widespread factors of success in IT projects and analysis of articles on CSF detection in countries such as India, Pakistan, Malaysia, Saudi Arabia, Norway.

1. Mia, I., (2011), “The Global Information Technology Report”, available at: http://www3.weforum.org/docs/WEF_GITR_Report_2011.pdf (accessed August 18, 2020).

2. Kyobe, M. (2011), “Investigating the key factors influencing ICT adoption in South Africa”, Journal of Systems and Information Technology, Vol. 13, Iss. 3, pp. 255-267, DOI: 10.1108/13287261111164844.

3. Ingram, H., Biermann, K., Cannon, J., Neil, J., & Waddle, C. (2000), “Internalizing action learning: a company perspective. Establishing critical success factors for action learning courses”, International Journal of Contemporary Hospitality Management, No.12(2), pp. 107-114, DOI: 10.1108/09596110010307369.

4. Alias Z., Zawawi E. M. A., Yusof K. & Aris N. M. (2014), “Determining Critical Success Factors of Project Management Practice: A conceptual framework”, Procedia-Social and Behavioral Sciences, No. 153, pp. 61-69, DOI: 10.1016/j.sbspro.2014.10.041.

5. Hastie S., & Wojewoda S., (2015), “Standish group 2015 chaos report - q&a with Jennifer Lynch”, available at: https://www.infoq.com/articles/standish-chaos-2015. (accessed: August 11, 2020).

6. Imtiaz, A., Al-Mudhary, A. S., Mirhashemi, M. T., & Ibrahim, R. (2013), “Critical Success Factors of Information Technology Projects. World Academy of Science, Engineering and Technology”, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, No. 7 (12), pp. 3154-3158, DOI - doi.org/10.5281/zenodo.1089591.

7. Frangoise, O., Bourgault, M., & Pellerin, R. (2009), “ERP implementation through critical success factors' management”, Business Process Management Journal, No. 15 (3), pp. 371-394, DOI: 10.1108/14637150910960620.

8. Finney, S. & Corbett, M. (2007), “ERP Implementation: A Compilation and Analysis of Critical Success Factors”, Business Process Management Journal, No. 13, pp. 329-347, DOI: 10.1108/14637150710752272.

9. Sarker, S. & Lee, A. S. (2003), “Using a case study to test the role of three key social enablers in ERP implementation”, Information & Management, Vol. 40, 813 p., DOI: 10.1016/S0378-7206(02)00103-9.

10. Griffin-May, A. (2008), “Top Reasons Why Software Projects Fail”, Whitepaper, OveractDev Technology Partners, Inc., UT, US.

11. Fayaza, A., Kamalb, Y., Amina, S., & Khana, S. (2017), “Critical success factors in information technology projects”, Management Science Letters, No. 7, pp. 73-80, DOI: 10.5267/j.msl.2016.11.012.

12. Al-Mashari, M., Al-Mudimigh, A. & Zairi, M. (2003), “Enterprise resource planning: a taxonomy of critical factors”, European Journal of Operational Research, Vol. 146, pp. 352-64, DOI -10.1016/S0377-2217(02)00554-4.

13. Mandal, P. & Gunasekaran, A. (2003), “Issues in Implementing ERP: A Case Study”, European Journal of Operational Research, No. 146, pp. 274-283, DOI: 10.1016/S0377-2217(02)00549-0.

14. Gunasekaran, S. & Garets, D. E. (2003), “Business Value of IT: The Strategic Planning Process”, Journal of Healthcare Information Management, JHIM, No. 17, 31 p.

15. Cassidy, A. (2005), “A practical guide to information systems strategic planning”, Auerbach Publications, 395 p.

16. Nah, F. F-H., Lau, J. L-S. & Kuang, J. (2001), “Critical factors for successful implementation of enterprise systems”, Business Process Management Journal, Vol. 7, 285 p., DOI: 10.1108/14637150110392782.

17. Umble, E. J., Haft, R. R. & Umble, M. M. (2003), “Enterprise resource planning: Implementation procedures and critical success factors”, European journal of operational research, No. 146 (2), pp. 241-257, DOI: 10.1016/S0377-2217(02)00547-7.

18. Taimour, A. N. (2005), “Why IT Projects Fail”, Whitepaper of Project Perfect, P. 1-8, available at: www.projectperfect.com.au (accessed: August 21, 2020).

19. Zhang, Z., Lee, M.K., Huang, P., Zhang, L., & Huang, X. (2005), “A framework of ERP systems implementation success in China: An empirical study”, International Journal of Production Economics, No. 98 (1), pp. 56-80, DOI: 10.1016/j.ijpe.2004.09.004.

20. Nah, F. F. H., Islam, Z. & Tan, M. (2007), “Empirical Assessment of Factors Influencing Success of Enterprise Resource Planning Implementations”, Journal of Database Management (JDM), No. 18, pp. 2650, DOI: 10.4018/978-1-60566-090-5.ch018.

21. Rosario, J. G. (2000), “On the Leading Edge: Critical Success Factors in ERP Implementation Projects”, Business World, No. 17, p. 15-29.

22. Cliffe, S. (1999), “ERP implementation”, Harvard Business Review, Vol. 77, 16 p.

23. Shanks, G. & Parr, A. (2000), “A model of ERP project implementation”, Journal of Information Technology, Vol. 15, pp. 289-303.

24. Zhang, S. & Ainin, S. (2012), “Examining Successful ERP Projects in Middle-East and South-East Asia”, American Journal of Scientific Research, pp. 13-25.

25. Ross, J. W. (1999), “Surprising Facts about Implementing ERP”, IT Professional, No. 1, pp. 65-68.

26. Dezdar, S., & Ainin, S. (2011), “ERP systems implementation success: A study on Iranian organizations”, International Journal of Current Research and Review, No. 3 (5), pp. 78-100.

27. Jiang, J. J., Klein, G. & Balloun, J. (1996), “Ranking of System Implementation Success Factors”, Project Management Journal, No. 27, pp. 49-53.

28. Haines, M. N. & Goodhue, D. L. (2000), “ERP Implementations: The Role of Implementation Partners and Knowledge Transfer”, 11th Information Resource Management International Conference, IGI Publishing, pp. 34-38.

29. Bhatti, T. R. (2005). “Critical Success Factors for the Implementation of Enterprise Resource Planning (ERP): Empirical Validation”, The Second International Conference on Innovation in Information Technology (IIT'05), pp. 1-10.

30. Kappelman, L. A., McKeeman, R. & Zhang, L. (2006), “Early Warning Signs of IT Project Failure: The Dominant Dozen”, Information Systems Management, pp. 31-36, DOI: 10.1080/07366980903451363.

31. Somers, T. M. & Nelson, K. G. (2004), “A Taxonomy of Players and Activities across the ERP Project Life Cycle”, Information & Management, No. 41, pp. 257-278, DOI: 10.1016/S0378-7206(03)00023-5.

32. Chapman, R. J. (1998), “Effectiveness of working group risk identification and assessment techniques”, International Journal of Project Management, Vol. 16, No. 6, pp. 333-343, DOI: 10.1016/S0263-7863(98)00015-5.

33. Wideman, R. M. (1992), “Project and Program risk management: A Quide to Managing Project Risks and Opportunities”, Project Management Institute, Pennsylvania, PA., 57 p.

34. Tesch, D., Kloppenborg, T. J., & Frolick, M. N. (2007), “IT project risk factors: the project management professionals perspective”, Journal of Computer Information Systems, No. 47 (4), pp. 61-69.

35. Bannerman, P. L. (2008), “Risk and risk management in software projects: A reassessment”, Journal of Systems and Software, No. 81 (12), pp. 2118-2133, DOI: 10.1016/j.jss.2008.03.059.

36. Gachie, W. (2017), “Project risk management: A review of an institutional project life cycle”, Risk Governance and Control: Financial Markets & Institutions, Vol. 7, No. 4-1, pp. 163-173.

37. Bakker K., Boonstra A., & Wortmann H. (2010), “Does risk management contribute to IT project success? A meta- analysis of empirical evidence”, International Journal of Project Management, Vol. 28, No. 5, pp. 493-503, DOI: 10.1016/j.ijproman.2009.07.002.

38. Hu Y. et al. (2013), “An integrative framework for intelligent software project risk planning”, Decision Support Systems, Vol. 55, No. 4, pp. 927-937, DOI: 10.1016/j.dss.2012.12.029.

39. Kumar, V., Maheshwari, B. & Kumar, U. (2002), “ERP Systems Implementation: Best Practices in Canadian Government Organizations”, Government Information Quarterly, No. 19, pp. 147-172, DOI: 10.1016/S0740-624X(02)00092-8.

40. Yusuf, Y., Gunasekaran, A. & Abthorpe, M. S. (2004), “Enterprise information systems project implementation: a case study of ERP in Rolls-Royce”, International Journal of Production Economics, Vol. 87, pp. 251-266, DOI: 10.1016/j.ijpe.2003.10.004.

41. INTOSAI (2008), “Why IT Projects Fail”, Intoit, Issue 26, pp. 1-48.

42. Diallo, A., & Thuillier, D. (2005), “The success of international development projects, trust and communication: an African perspective”, International Journal of Project Management, No. 23 (3), pp. 237252, DOI: 10.1016/j.ijproman.2004.10.002.

43. Bourne, L., & Walker, D. H. T. (2008), “Project relationship management and the Stakeholder CircleTM”, International Journal of Managing Projects in Business, No. 1 (1), pp. 125-130, DOI: 10.1108/17538370810846450.

44. Yeo, K. (2002), “Critical failure factors in information system projects”, International Journal of Project Management, No. 20 (3), pp. 241-246, DOI -10.1016/S0263-7863(01)00075-8.

45. Karlsen, J. T., Andersen, J., Birkely, L. S., & 0degard, E. (2006), “An empirical study of critical success factors in IT projects”, International Journal of Management and Enterprise Development, Vol. 3, pp. 297-311.

46. Alfaadel, F., Alawairdhi, M., Al-Zyoud, M., & Ramzan, M. (2014), “An investigation to reveal why IT projects succeed or fail in Saudi Arabia”, Life Science Journal, Vol. 11, pp. 126-134.