EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT MODEL IMPLEMENTATION IN HIGHER EDUCATION SYSTEM OF KAZAKHSTAN

The purpose of the present paper is to introduce a new quality management tool in higher education sector based on a foreign literature review and highlight important critical factors of the European Foundation for Quality management (EFQM) excellence model in quality management of education and performance improvement of higher education institutions.
The methodology of the paper is it applies the content analysis of the existing body of foreign literature related to the excellence model and its applicability in higher education. The paper analyzes in detail the European quality model, its structure and its critical factors. Moreover, the present study justifies the reliability and applicability of the EFQM excellence model in higher education based on foreign studies.
The originality / value of the research is that it can serve as a theoretical guideline for regional academics, scholars and university managers to formulate their quality management practices in accordance with the proposed conceptual model of excellence. The originality of the research is that it emphasizes the applicability of the excellence model as an effective quality management tool adopted from industry solely to higher education. In addition, the current study is the first attempt to investigate the issue of the EFQM quality model as an effective quality management tool applicable in higher education at the regional level.
Findings – the justification of reliability and applicability of the EFQM excellence model in higher education sector based on foreign practice.

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