caerCentral Asian Economic ReviewCentral Asian Economic Review2789-43982789-4401Университет Нархозcaer-16Research ArticleСОЦИАЛЬНАЯ ЭКОНОМИКАSOCIAL ECONOMYВНЕДРЕНИЕ МОДЕЛИ ЕВРОПЕЙСКОГО ФОНДА УПРАВЛЕНИЯ КАЧЕСТВОМВ СИСТЕМУ ВЫСШЕГО ОБРАЗОВАНИЯ КАЗАХСТАНАEUROPEAN FOUNDATION FOR QUALITY MANAGEMENT MODEL IMPLEMENTATION IN HIGHER EDUCATION SYSTEM OF KAZAKHSTANМанарбекГ. М.ManarbekG. M.

Manarbek Gulden Manarbekkyzy – PhD, Head of Accreditation and Licensing Service

Almaty

gulden.manarbek@kaznu.kzКазахский национальный университет имени аль-ФарабиКазахстанAl-Farabi Kazakh National UniversityKazakhstan20202810202005620Copyright © Манарбек Г.М., 20202020Манарбек Г.М.Manarbek G.M.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://caer.narxoz.kz/jour/article/view/16

Цель исследования – представить новый инструмент управления качеством в секторе высшего образования на основе обзора зарубежной литературы и выделить важные критические факторы моделисовершенства Европейского фонда управления качеством (EFQM) в управлении качеством образования и повышении эффективности высших учебных заведений. Методология исследования заключается в применении контент-анализа существующей зарубежной литературы, посвященной модели совершенства и ее применимости в высшем образовании. В статье подробно анализируется европейская модель качества, ее структура и критические факторы. Более того, данное исследование подтверждает надежность и применимость модели совершенства EFQM в высшем образовании на основе зарубежных исследований. Оригинальность / ценность исследования заключается в том, что оно может служить теоретическим руководством для региональных академиков, ученых и руководителей университетов в формулировании собственной практики управления качеством в соответствии с предлагаемой концептуальной моделью совершенства. А также оригинальность исследования заключается в том, что оно подчеркивает применимость модели совершенства как эффективного инструмента управления качеством, заимствованного из промышленности исключительно в сфере высшего образования. Кроме того, данное исследование является первым по изучению вопроса о модели качества EFQM в качестве эффективного инструмента управления качеством, применимым в высшем образовании на региональном уровне. Результат исследования – обоснование надежности и применимости модели совершенства EFQM в секторе высшего образования на основе зарубежного опыта.

The purpose of the present paper is to introduce a new quality management tool in higher education sector based on a foreign literature review and highlight important critical factors of the European Foundation for Quality management (EFQM) excellence model in quality management of education and performance improvement of higher education institutions. The methodology of the paper is it applies the content analysis of the existing body of foreign literature related to the excellence model and its applicability in higher education. The paper analyzes in detail the European quality model, its structure and its critical factors. Moreover, the present study justifies the reliability and applicability of the EFQM excellence model in higher education based on foreign studies. The originality / value of the research is that it can serve as a theoretical guideline for regional academics, scholars and university managers to formulate their quality management practices in accordance with the proposed conceptual model of excellence. The originality of the research is that it emphasizes the applicability of the excellence model as an effective quality management tool adopted from industry solely to higher education. In addition, the current study is the first attempt to investigate the issue of the EFQM quality model as an effective quality management tool applicable in higher education at the regional level. Findings – the justification of reliability and applicability of the EFQM excellence model in higher education sector based on foreign practice.

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The authors declare that there are no conflicts of interest present.