ВНЕДРЕНИЕ МОДЕЛИ ЕВРОПЕЙСКОГО ФОНДА УПРАВЛЕНИЯ КАЧЕСТВОМВ СИСТЕМУ ВЫСШЕГО ОБРАЗОВАНИЯ КАЗАХСТАНА

Цель исследования – представить новый инструмент управления качеством в секторе высшего образования на основе обзора зарубежной литературы и выделить важные критические факторы моделисовершенства Европейского фонда управления качеством (EFQM) в управлении качеством образования и повышении эффективности высших учебных заведений.
Методология исследования заключается в применении контент-анализа существующей зарубежной литературы, посвященной модели совершенства и ее применимости в высшем образовании. В статье подробно анализируется европейская модель качества, ее структура и критические факторы. Более того, данное исследование подтверждает надежность и применимость модели совершенства EFQM в высшем образовании на основе зарубежных исследований.
Оригинальность / ценность исследования заключается в том, что оно может служить теоретическим руководством для региональных академиков, ученых и руководителей университетов в формулировании собственной практики управления качеством в соответствии с предлагаемой концептуальной моделью совершенства. А также оригинальность исследования заключается в том, что оно подчеркивает применимость модели совершенства как эффективного инструмента управления качеством, заимствованного из промышленности исключительно в сфере высшего образования. Кроме того, данное исследование является первым по изучению вопроса о модели качества EFQM в качестве эффективного инструмента управления качеством, применимым в высшем образовании на региональном уровне.
Результат исследования – обоснование надежности и применимости модели совершенства EFQM в секторе высшего образования на основе зарубежного опыта.

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