Preview

Central Asian Economic Review

Кеңейтілген іздеу

ТЕОРЕТИЧЕСКИЕ КОНЦЕПЦИИ ПОВЕДЕНИЯ ПОТРЕБИТЕЛЕЙ В ТУРИЗМЕ

Толық мәтін:

Аңдатпа

Бұл мақалада, туризмдегі тұтынушылық мінез-құлықтың тұжырымдамалық моделдері және тұтынушылардың мінез-құлқына әсер ететін заманауи сыртқы факторлар қарастырылып, туризмдегі тұтынушылық мінез-құлықты зерттеудің негізгі бағыттары анықталды. Бұл жұмыста қолданылған дереккөздер ретінде, халықаралық дерекқорларға кірген, шетел авторларының зерттеулері мен мақалалары қарастырылды.

Автор туралы

А. Абдунурова
УО “Алматы Менеджмент Университет”
Қазақстан


Әдебиет тізімі

1. Solomon, M. R. (1996). Consumer behavior (3rd ed.). Engle-wood Cliffs, NJ: Prentice-Hall.

2. Engel, J. F., Blackwell, R. D., & Miniard, R.W. (1995). Consumer behavior. FortWorth, TX: Dryden Press.

3. Scott A. Cohen, Girish Prayag & Miguel Moital (2014) Consumer behaviour in tourism: Concepts, influences and opportunities, Current Issues in Tourism, 17:10, 872-909, DOI:10.1080/13683500.2013.850064

4. Swarbrooke, J., & Horner, S. (2004). Consumer behavior in tourism. Burlington, MA: ButterworthHeinemann.

5. Hyde, K., & Lawson, R. (2003). The nature of independent travel. Journal of Travel Research, 42, 13–23.

6. Sirakaya, E., & Woodside, A. (2005). Building and testing theories of decision making by travelers. Tourism Management, 26, 815–832.

7. Bieger, T., & Laesser, C. (2002). Market segmentation by motivation: The case of Switzerland. Journal of Travel Research, 41, 68–76.

8. Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26, 45–56.

9. Gnoth, J. (1997). Tourism motivation and expectation formation. Annals of Tourism Research, 24(2), 283–304.

10. Grubb, E. L., & Stern, B. L. (1971). Self-concept and significant others. Journal of Marketing Research, 8(3), 382–385.

11. Brehm, S. S., Kassin, S. M., & Fein, S. (1999). Social psychology. Boston, MA: Houghton Mifflin.

12. Sirgy, J. (1982). Self-concept in consumer behavior: A critical review. Journal of Consumer Research, 9, 287–300.

13. Stokburger-Sauer, N. E. (2011). The relevance of visitors’ nation brand embededness and personality congruence for nation brand identification, visit intentions and advocacy. Tourism Management, 32(6), 1282–1289.

14. Kassarjian, H. H. (1971). Personality and consumer behavior: A review. Journal of Marketing Research, 8, 409–418.

15. Schiffman, L. G., & Kanuk, L. L. (1997). Consumer behavior (6th ed.). Upper Saddle River, NJ: Prentice-Hall.

16. Ajzen, I., & Fishbein, M. (2000). Attitudes and the attitude–behavior relation: Reasoned and automatic processes. European Review of Social Psychology, 11(1), 1–33.

17. Newholm, T., & Shaw, D. (2007). Studying the ethical consumer: A review of research. Journal of Consumer Behaviour, 6(5), 253–270.

18. Nyaupane, G. P., Teye, V., & Paris, C. (2008). Innocents abroad: Attitude change towards hosts. Annals of Tourism Research, 35(3), 650–667.

19. Yuksel, A., Kilinc, U. K., & Yuksel, F. (2006). Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours. Tourism Management, 27, 11–24.

20. Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 56–66.

21. Magnini, V. P., Crotts, J. C., & Zehrer, A. (2011). Understanding customer delight: An application of travel blog analysis. Journal of Travel Research, 50(5), 535–545.

22. Master, H., & Prideaux, B. (2000). Culture and vacation satisfaction: A study of Taiwanese tourists in South East Queensland. Tourism Management, 21(5), 445–449.

23. Petrick, J. F., & Sirakaya, E. (2004). Segmenting cruisers by loyalty. Annals of Tourism Research, 31(2), 472–475.

24. Berry, L. L. (1996). Retailers with a future. Marketing Management, 5(Spring), 39–46.

25. Morgan, R., & Hunt, S. (1994). The commitment-trust theory of marketing relationships. Journal of Marketing, 58(3), 20–38.

26. Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value and loyalty in relational exchanges. Journal of Marketing, 66(1), 15–37.

27. Fam, K. S., Foscht, T., & Collins, R. D. (2004). Trust and the online relationship – an exploratory study from New Zealand. Tourism Management, 25, 195–207.

28. Kim, M. J., Chung, N., & Lee, C. K. (2011). The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea. Tourism Management, 32, 256–265.

29. Sparks, B. A., & Browning, V. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management, 32, 1310–1323.

30. McIntosh, A. J., & Thyne, M. A. (2005). Understanding tourist behavior using the means-end chain theory. Annals of Tourism Research, 32(1), 259–262.


Рецензия

Дәйектеу үшін:


Абдунурова А.А. ТЕОРЕТИЧЕСКИЕ КОНЦЕПЦИИ ПОВЕДЕНИЯ ПОТРЕБИТЕЛЕЙ В ТУРИЗМЕ. Central Asian Economic Review. 2019;(4):180-192.

For citation:


Abdunurova A. THEORETICAL CONCEPTS OF CONSUMER BEHAVIOR IN TOURISM. Central Asian Economic Review. 2019;(4):180-192. (In Russ.)

Қараулар: 439


ISSN 2789-4398 (Print)
ISSN 2789-4401 (Online)