Preview

Central Asian Economic Review

Advanced search

Strategic marketing thinking as a factor in the development of regional tourism

https://doi.org/10.52821/2789-4401-2024-6-83-97

Abstract

The purpose of the research is to clarify the content of the strategic marketing process in tourism and to develop recommendations for its implementation in the development of the regional tourism complex.

The methodology involves analyzing international literature on the use of marketing in tourism and hospitality, establishing the methodological framework for the stages of developing a strategic marketing mechanism, as well as the development of recommendations for its integration into regional tourism.

The research methodology includes an abstract-logical approach, and methods of monographic, comparative, and statistical analysis.

The value of the study lies in the potential for scientifically justifying measures to accelerate the development of regional tourism in Kazakhstan. The implementation of the proposed approach to strategic marketing will contribute to increasing tourist arrivals, improving the quality of life, and enhancing consumer satisfaction with tourism services. The findings of the research can provide a scientific basis for initiatives to accelerate the growth of regional tourism in Kazakhstan, optimize the utilization of the country's regional tourism potential, and contribute to enhancing regional tourism development policies. Additionally, they can be utilized in further academic studies and educational programs. The implementation of the author’s approach to the strategic marketing process in the regional tourism complex will promote the growth of tourist arrivals, improve the quality of life in the country’s regions, and increase consumer satisfaction with tourism services.

The research results. A conceptual model for the strategic marketing process in the regional tourism sector has been created, outlining the key stages and tools necessary for implementing marketing strategies, along with the factors influencing their success. The effectiveness of the proposed measures has been evaluated, and recommendations for tailoring strategic marketing approaches to the unique characteristics of regional tourism markets have been formulated. 

About the Authors

A. T. Tleuberdinova
Institute of Economics, Science Committee of the Ministry of Education and Science of the Republic of Kazakhstan
Kazakhstan

Almaty



Zh. Tulenbayeva
Al-Farabi Kazakh National University
Kazakhstan

Almaty



Zh. M. Dyussembekova
Narxoz University
Kazakhstan

Almaty



References

1. Yuju-Wang, B. A. (2007), “Effects of integrated marketing communications (IMC) on visitor’s heritage destination selection”, Journal of Quality Assurance in Hospitality and Tourism, No. 10, pp. 132–144.

2. Effendi, Y. and Narti, S. (2020), “Marketing Strategy of Tourism Destination Mas Harun Bastari Lake, Rejang Lebong Regency”, Journal of Business, Management, and Accounting, Vol. 2, No. 2, pp. 258–267.

3. Calantone, R. J. and Mazanec, J. A. (1991), “Marketing management and tourism”, Annals of Tourism Research, Vol. 18, No. 1, pp. 101–119.

4. Riege, A. M. and Perry, C. (2000), “National marketing strategies in international travel and tourism”, European Journal of Marketing, Vol. 34, No. 11/12, pp. 1290–1304.

5. Varadarajan, R. (2020), “Customer information resources advantage, marketing strategy and business performance: A market resources-based view”, Journal of Business Research, Vol. 9, No. 2, pp. 123–137.

6. Katsikeas, C., Leonidou, L. and Zeriti, A. (2020), “Revisiting international marketing strategy in a digital era: Opportunities, challenges, and research directions”, International Marketing Review, 12 November. ISSN: 0265-1335.

7. Alzoubi, H., Alshurideh, M., Al Kurdi, B., Akour, I. and Aziz, R. (2022), “Does BLE technology contribute towards improving marketing strategies, customers’ satisfaction and loyalty? The role of open innovation”, International Journal of Data and Network Science, Vol. 6, No. 2, pp. 449–460. DOI: 10.5267/j.ijdns.2021.12.009.

8. Vikhanskiy, O. S. (1999), Strategicheskoe upravlenie: Uchebnik, 2-e izd., pererab. i dop., Gardariki, Moskva, 296 s.

9. Krevens, D. V. (2000), Strategicheskiy marketing, per. s angl. A. R. Ganievoy i dr., Vilyams, Moskva, 2003. - 507 s.

10. Fathutdinov, R. A. (2000), Strategicheskiy marketing, ZAO “Biznes-shkola “Intel-Sintez”, Moskva, 448 s.

11. Papadopoulos, S. I. (1987), “Strategic marketing techniques in international tourism”, International Marketing Review, Vol. 3, No. Summer, pp. 71–84.

12. Go, F. M. and Haywood, K. M. (1990), “Marketing of the service process: state-of-the-art in tourism, recreation and hospitality industries”, Progress in Tourism, Recreation and Hospitality Management, Vol. 2, London: Belhaven Press, pp. 129–150.

13. Chon, K. S. and Olsen, M. D. (1990), “Applying the strategic management process in the management of tourism organisations”, Tourism Management, Vol. 11, No. 3, pp. 206–213.

14. Aladag, O. F., Köseoglu, M. A., King, B. and Mehraliyev, F. (2020), “Strategy implementation research in hospitality and tourism: Current status and future potential”, International Journal of Hospitality Management, Vol. 88, p. 102556. DOI: 10.1016/j.ijhm.2020.102556.

15. Haywood, K. M. (1990), “Revising and implementing the marketing concept as applied to tourism”, Tourism Management, Vol. 11, No. 3, pp. 195–205.

16. Sánchez-Teba, E. M., García-Mestanza, J. and Rodríguez-Fernández, M. (2020), “The application of the inbound marketing strategy on Costa del Sol planning & tourism board: Lessons for post-COVID-19 revival”, Sustainability, Vol. 12, No. 23, p. 9926. DOI: 10.3390/su12239926.

17. Williams, A. (2006), “Tourism and hospitality marketing: Fantasy, feeling and fun”, International Journal of Contemporary Hospitality Management, Vol. 18, No. 6, pp. 482–495.

18. Vargo, S. L. and Lusch, R. F. (2004), “Evolving to a new dominant logic for marketing”, Journal of Marketing, Vol. 68, No. 1, pp. 1–17.

19. Olazo, D. B. (2022), “Measuring the level of digital marketing capabilities, digital marketing strategies and challenges and issues of SMEs in adopting digital marketing”, Journal of Business and Accountancy, Vol. 4, No. 1. e-ISSN 2682-8170.

20. Wu, Chih-Wen, Botella-Carrubi, Dolores and Blanco González-Tejero, Cristina (2024), “The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs)”, Technological Forecasting and Social Change, Vol. 200, March, p. 123142.

21. Jangid, A., et al. (2021), “Effective Marketing Strategies for the Tourism Industry using Sentiment Analysis”, IOSR Journal of Business and Management (IOSR-JBM), Vol. 23, No. 6, pp. 59–66.

22. Varadarajan, R. (2010), “Strategic marketing and marketing strategy: Domain, definition, fundamental issues and foundational premises”, Journal of the Academy of Marketing Science, Vol. 38, pp. 119–140.

23. Evans, J. R. and Berman, B. (1990), Marketing: The Macmillan series in marketing, Macmillan Pub. Co., New York, 889 s.

24. Kotler, P. and Gertner, D. (2002), “Country as Brand, Product, and Beyond: A Place Marketing and Brand Management Perspective”, Journal of Brand Management, Vol. 9, No. 4–5, pp. 249–261.

25. Evans, M. R., Fox, J. B. and Johnson, R. B. (1995), “Identifying Competitive Strategies for Successful Tourism Destination Development”, Journal of Hospitality & Leisure Marketing, Vol. 3, No. 1, pp. 37–45. DOI: 10.1300/J150v03n01_04.

26. Nietalina, G. K., Dyusembekova, Zh. M. and Razakova, D. I. (2022), “Marketing v razvitii kreativnoy ekonomiki”, Central Asian Economic Review, No. 6, pp. 40–51. DOI: 10.52821/2789-4401-2022-6-40-51. (in Russian)

27. Kabiev, T. K. (2015), “Kontseptual’nye osnovy upravleniya sistemoy marketinga promyshlennykh predpriyatiy Respubliki Kazakhstan”, Vestnik Innovatsionnogo Evraziyskogo Universiteta, No. 3, pp. 19–24. (in Russian)

28. Kozhamkulova, Zh. T. and Ma Tyan’khun (2016), “Sovremennoe sostoyanie razvitiya internetmarketinga v Respublike Kazakhstan i Kitae”, KazNU Bulletin. Economics Series, No. 2/2 (114), pp. 140– 147. (in Russian)

29. Ishkinina, G. Sh., Zhakenova, G. I., Omarkhan, D. N. and Rakhimberdinova, M. U. (2019), “Formirovanie i realizatsiya marketingovoy politiki telekommunikatsionnoy kompanii v usloviyakh ‘Tsifrovogo Kazakhstana’ i obshchemirovykh trendov”, Central Asian Economic Review, No. 4, pp. 156–170. (in Russian)

30. Malenko, K. V., Kurmanalina, A. A. and Semenikhin, V. V. (2022), “Elektronnyy marketing i elektronnaya kommertsiya v Kazakhstane: analiz sostoyaniya, osobennosti i tendentsii razvitiya”, Vestnik universiteta “Turan”, No. 1, pp. 259–267. DOI: 10.46914/1562-2959-2022-1-1-259-267. (in Russian)

31. Shaekina, Zh. M. and Tleuberinova, A. T. (2015), Marketing turizma: uchebnik, TOO “Arko”, Karaganda, 156 s. (in Russian)

32. Aitzhanova, A. E., Aitbaeva, G. D. and Nurpeisova, L. S. (2020), “Analiz reklamnoy kampanii turistskikh firm Kazakhstana”, Vestnik universiteta “Turan”, No. 1, pp. 208–213. (in Russian)

33. Abuova, A. Zh. (2018), “Strategiya marketingovykh kommunikatsiy kak klyuchevoy element marketingovoy strategii vuza”, Vestnik Karagandinskogo universiteta. Seriya ‘Ekonomika’, No. 4(92), pp. 200–208. (in Russian)

34. Erimpasheva, A. T. and Tarakbaeva, R. E. (2021), “Marketingovaya strategiya v usloviyakh pandemii Covid–19: literaturnyy obzor”, Vestnik universiteta “Turan”, No. 1, pp. 59–63. DOI: 10.46914/1562-2959- 2021-1-1-59-63. (in Russian)

35. Nurmukhambet, A. and Sain, E. (2019), “Marketingovye strategii mezhdunarodnoy deyatel’nosti predpriyatiy Kazakhstana”, Elektronnyy nauchnyy zhurnal ‘edu.e-history.Kz’, Vol. 6, No. 1, pp. 258– 264. Retrieved July 15, 2024, from https://edu.e-history.kz/index.php/history/article/view/519. (in Russian)

36. Ordabaeva, M., Tarakbaeva, R. and Kadyrova, K. (2024), “Zarubezhnyy opyt ispol’zovaniya servitizatsii kak strategii marketinga”, “Memlekettik audit – Gosudarstvennyy audit”, Vol. 63, No. 2, pp. 183–191. DOI: 10.55871/2072-9847-2024-63-2-183-191. (in Russian)

37. “O Gosudarstvennoy programme razvitiya turizma v Respublike Kazakhstan na 2007–2011 gody” (2006), Ukaz Prezidenta Respubliki Kazakhstan ot 29 dekabrya 2006 goda No. 231. Retrieved July 12, 2024 from https://adilet.zan.kz/rus/docs/U060000231_. (in Russian)

38. “Ob utverzhdenii Gosudarstvennoy programmy razvitiya turistskoy otrasli Respubliki Kazakhstan na 2019–2025 gody” (2019), Postanovlenie Pravitel’stva Respubliki Kazakhstan ot 31 maya 2019 goda No. 360. Retrieved July 15, 2024 from https://adilet.zan.kz/rus/docs/P1900000360. (in Russian)

39. “O proekte Ukaza Prezidenta Respubliki Kazakhstan ‘Ob utverzhdenii Kontseptsii razvitiya turistskoy otrasli Respubliki Kazakhstan do 2020 goda’” (2013), Postanovlenie Pravitel’stva Respubliki Kazakhstan ot 28 fevralya 2013 goda No. 192. Retrieved July 16, 2024 from https://adilet.zan.kz/rus/docs/P1300000192. (in Russian)

40. “Ob utverzhdenii Kontseptsii razvitiya turistskoy otrasli Respubliki Kazakhstan do 2023 goda” (2017), Postanovlenie Pravitel’stva Respubliki Kazakhstan ot 30 iyunya 2017 goda No. 406. Retrieved July 18, 2024 from https://adilet.zan.kz/rus/docs/P1700000406. (in Russian)

41. “Ob utverzhdenii Kontseptsii razvitiya turistskoy otrasli Respubliki Kazakhstan na 2023–2029 gody” (2023), Postanovlenie Pravitel’stva Respubliki Kazakhstan ot 28 marta 2023 goda No. 262. Retrieved July 15, 2024 from https://adilet.zan.kz/rus/docs/P2300000262. (in Russian)

42. “Turizm Kazakhstana: Statisticheskiy sbornik”. Retrieved July 29, 2024 from https://stat.gov.kz/ru/industries/business-statistics/stat-tourism/. (in Russian)

43. Riege, A. M. and Perry, C. (2000), “National marketing strategies in international travel and tourism”, European Journal of Marketing, Vol. 34, No. 11/12, pp. 1290–1304.

44. Gan, Y., Yang, W. and Jiao, Y. (2023), “Research on Tourism Destination Marketing Strategy Based on Economic Perspective”, Academic Journal of Management and Social Sciences, Vol. 2, No. 2, pp. 43–47.

45. Official website of JSC “National Company "Kazakh Tourism”. Retrieved December 19, 2024 from https:// https://qaztourism.kz/ru/about-company/our-work/about/ (in Russian).

46. Tsiotsou, R. and Ratten, V. (2010), “Future research directions in tourism marketing”, Marketing Intelligence & Planning, Vol. 28, No. 4, pp. 533–544.

47. Yanto, Effendi and Sri, Narti. (2020), “Marketing Strategy of Tourism Destination Mas Harun Bastari Lake, Rejang Lebong Regency”, Journal of Business, Management, and Accounting, Vol. 2, No. 2, pp. 258– 267. Available at: http://e-journal.stie-kusumanegara.ac.id.

48. Crawford, C. M. and Di Benedetto, C. A. (2008), New Products Management, McGraw-Hill Companies, USA, 558 p.

49. Weaver, D. and Lawton, L. (2002), Tourism Management, Wiley, USA, 472 p.

50. Shiv, Ch. L. and Haiem, A. U. (2003), Kurs MBA po marketingu, Alpina Publisher, Moskva, 717 s.

51. Asmai, I. (2004), “Marketing strategy implementation: A study of small and medium companies in Indonesia”, JSB, Vol. 9, No. 2, pp. 123–137.


Review

For citations:


Tleuberdinova A.T., Tulenbayeva Zh., Dyussembekova Zh.M. Strategic marketing thinking as a factor in the development of regional tourism. Central Asian Economic Review. 2024;(6):83-97. (In Russ.) https://doi.org/10.52821/2789-4401-2024-6-83-97

Views: 101


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.


ISSN 2789-4398 (Print)
ISSN 2789-4401 (Online)