Electronic government in Kazakhstan: current state and directions of digitalization of public services
https://doi.org/10.52821/2789-4401-2025-3-192-199
Abstract
The purpose of this research is to determine the impact of digital tools on Kazakhstan’s public administration system, to identify the development dynamics of the country’s e-government system at the international level, and to assess its current state.
Methodology – the study employs statistical and econometric methods. These methods, which are typically used to analyze changes within specific economic environments using statistical data, were applied to evaluate the quality of e-government services based on usage data. The results were presented in the form of graphs and charts.
Originality of the research lies in analyzing the outcomes of digital development in Kazakhstan’s public administration system, assessing e-government indicators from 2005 to 2024, and using these results to make forecasts.
Research results demonstrate the impact of digital tools on the public administration system and offer a forecast of the dynamic development index based on an analysis of e-government performance indicators.
About the Authors
G. Zh. Doskeyeva
Narxoz University
Kazakhstan
Kazakhstan
Almaty
A. G. Ulasbek
«Alatau City Bank» JSC
Kazakhstan
Kazakhstan
Almaty
References
1. Aleisa, N. (2024), "Key factors influencing the e-government adoption: a systematic literature review", Journal of Innovative Digital Transformation, Vol. 1 No. 1, pp. 14-31. https://doi.org/10.1108/JIDT-09-2023-0016
2. Zeynep Engin, Jon Crowcroft, David Hand, Philip Treleaven. "The Algorithmic State Architecture (ASA): An Integrated Framework for AI-Enabled Government". ArXiv, 2025. DOI: 10.48550/arxiv.2503.08725
3. Chugunov, A. V., Cronemberger, F., & Kabanov, Y. (2018). Contextualizing Smart Governance Research: Literature Review and Scientometrics Analysis. In Digital Transformation and Global Society (Comm. in Computer and Information Science, vol. 858, pp.). Cham: Springer. https://doi.org/10.1007/978-3-030-02843-5_9
4. Muhammad Younus et al. (2024). "Mapping the Landscape of Digital Government Transformation: A Bibliometric Analysis". SHS Web Conf., 204 (2024) 04004 DOI: https://doi.org/10.1051/shsconf/202420404004
5. Zh., Adjei‑Bamfo, P., Maloreh‑Nyamekye, T., & Ahenkan, A. (2019). The role of e‑government in sustainable public procurement in developing countries: a systematic literature review. Resources, Conservation & Recycling, 142, 189–203. https://doi.org/10.1016/j.resconrec.2018.12.001
6. Mokeeva, T., Yurko, K., 2023. Using Digital Tools in Government Procurement Analysis: Detecting Suspicious Purchases with Control Indicators. International Journal of Technology. Volume 14(8), pp. 1821- 1830. DOI: https://doi.org/10.14716/ijtech.v14i8.6851
7. Amanbek, Y., Balgayev, I., Batyrkhanov, K., & Tan, M. (2020). Adoption of e‑Government in the Republic of Kazakhstan. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), Article 46. https://doi.org/10.3390/joitmc6030046
8. Shamakhaiұly Q. «Elektrondy үkimet – zhariialylyq zharshysy». Abai.kz aqparattyq portaly, 2015 zhil 18 mausym. abai.kz
9. I. Altynov, Z. Zh. Amangeldinova, M. K. Asanova, B. E. Әnet, E. V. Borisova, M. B. Dauletov t.b. Qaragandy memlekettik universitetinің «Tsifrlyq ekonomika: biznesinің zhana arkhitektonikasy zhane қuzyrettilikter transformatsii» atty zhinagy, Qaragandy, 2021 zhil. rep.ksu.kz
10. Noveck, B. S. (2021). Solving Public Problems: How to Fix Our Government and Change Our World. Yale University Press. ISBN: 9780300230154
11. Qazaqstan Respublikasynyn' elektrondyq үkimeti resmi saity aqparattyq resursy [Elektrondy resurs] // URL: https://egov.kz/cms/kk/information/about/help-elektronnoe-pravitelstvo
12. «BҰҰ Ekonomikalyq zhane aleumettik mәseleler zhonindegi departamenti resmi zhinagy – 2024.- 86 b.
13. EPIR MO-Memlekettik organdardyn' internet-resurstarynyñ biryñgai platformasy [Elektrondy resurs] // URL: https://www.gov.kz/
14. Karatueva E. Vliyanie tsifrovoi transformatsii na munitsipalnoe upravlenie [Elektrondy resurs] // Cyberleninka.ru [web-portal]. – 2023. – URL: https://cyberleninka.ru/article/n/vliyanie-tsifrovoytransformatsii-na-munitsipalnoe-upravlenie
15. Ұzhymdyq monografiia. Tsifrlandyru zhane qazaqstandyq zhastardyn' sai͡asi mәdenieti: ozgerister men zhana trendter. – Almaty, 2023. – 227 b.
Review
For citations:
Doskeyeva G.Zh., Ulasbek A.G. Electronic government in Kazakhstan: current state and directions of digitalization of public services. Central Asian Economic Review. 2025;(3):192-199. (In Kazakh) https://doi.org/10.52821/2789-4401-2025-3-192-199
Views:
5
Email this article 