caerCentral Asian Economic ReviewCentral Asian Economic Review2789-43982789-4401Университет Нархоз10.52821/2789-4401-2025-6-36-52caer-1670Research ArticleГОСУДАРСТВО И БИЗНЕС: ТЕОРИЯ И ПРАКТИКА УПРАВЛЕНИЯSTATE AND BUSINESS: THEORY AND PRACTICE OF MANAGEMENTЦифровизация как инструмент повышения прозрачности и объективности оценки государственных служащих Республики КазахстанDigitalization as a tool for increasing transparency and objectivity in the evaluation of civil servants of the Republic of Kazakhstanhttps://orcid.org/0000-0001-9696-1997НургалиА.NurgaliA.

Нургали Алмаз – докторант.

Астана

Astana

almaz017@gmail.comhttps://orcid.org/0000-0003-1803-5458ДжумабаевС. А.DjumabayevS. A.

Джумабаев Серик Асетович – кандидат физико-математических наук, Ассоциированный профессор, профессор.

Астана

Astana

ser_jum@inbox.ruАкадемия государственного управления при Президенте РККазахстанAcademy of Public Administration under the President of the Republic of KazakhstanKazakhstan202526022026063652Copyright © Нургали А., Джумабаев С.А., 20262026Нургали А., Джумабаев С.А.Nurgali A., Djumabayev S.A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://caer.narxoz.kz/jour/article/view/1670

Цель исследования – проанализировать потенциал цифровых технологий как инструмента повышения прозрачности, объективности и эффективности в системе оценки деятельности государственных служащих Республики Казахстан, а также разработать подход к формированию модели цифровых компетенций, интегрируемой в оценочные процедуры государственной службы.

Методология – анализ нормативно-правовых актов Республики Казахстан; изучение международных рейтингов цифровизации (EGDI, GovTech); сравнительно-правовой и контент-анализ; сбор и обработка вторичных данных; элементы моделирования и аналитики на основе практик ООН, ВБ, ВЭФ.

Оригинальность / ценность исследования – предложена авторская модель цифровых компетенций для государственных служащих, которая имеет следующую структуру: 1) Цифровое планирование и проектирование; 2) Цифровое управление, исполнение и сервисность; 3. Использование данных, 4) цифровую безопасность и этику. Каждая область компетенции включает набор навыков с тремя уровнями владения: базовый, средний, продвинутый.

Результаты исследования – показано, что развитию механизмов и методов оценки эффективности деятельности государственных служащих в Казахстане на основе цифровых технологий препятствуют две группы причин: во-первых, неравномерность развития цифровых компетенций и дифференциация уровней цифровой грамотности; во-вторых, отсутствие единых правовых и методических подходов к определению содержания цифровой подготовки госслужащих по конкретным направлениям деятельности и, как следствие, невозможность объективной оценки цифровых компетенций.

Purpose of the research – To analyze the potential of digital technologies as a tool for enhancing transparency, objectivity, and efficiency in the performance evaluation system of public servants in the Republic of Kazakhstan, as well as to develop an approach for creating a model of digital competencies integrated into public service assessment procedures.

Methodology – analysis of the regulatory and legal acts of the Republic of Kazakhstan; examination of international digitalization indices (EGDI, GovTech); comparative legal and content analysis; collection and processing of secondary data; elements of modeling and analytics based on the practices of the UN, World Bank, and World Economic Forum.

Originality / value – An original model of digital competencies for public servants is proposed by the author, consisting of the following structure: 1) Digital planning and design; 2) Digital management, implementation, and service orientation; 3) Data utilization; 4) Digital security and ethics. Each competency area includes a set of skills with three proficiency levels: basic, intermediate, and advanced.

Research findings – it is shown that the development of mechanisms and methods for assessing the performance of civil servants in Kazakhstan on the basis of digital technologies is constrained by two groups of factors: first, the uneven development of digital competencies and the differentiation of levels of digital literacy; second, the absence of unified legal and methodological approaches to defining the content of digital training for civil servants in specific areas of activity, which ultimately makes an objective assessment of their digital competencies impossible.

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The authors declare that there are no conflicts of interest present.