caerCentral Asian Economic ReviewCentral Asian Economic Review2789-43982789-4401Университет Нархоз10.52821/2789-4401-2025-4-235-247caer-1563Research ArticleЦИФРОВАЯ ЭКОНОМИКАDIGITAL ECONOMYОткрытые государственные данные и услуги электронного правительства: перспективы повышения социального доверияOpen Government Data and e-gov services: prospects for increasing social trusthttps://orcid.org/0009-0005-5757-0519БайходжаевА.BaikhojayevA.

ул. Жандосова 55, 050035, Алматы

Baikhojayev Akhmed – PhD student

55 Zhandosova str, 050035, Almaty

akhmed.baikhodzhayev@narxoz.kzhttps://orcid.org/0000-0001-5229-335XУандыковаМ.UandykovaM.

ул. Жандосова 55, 050035, Алматы

Uandykova Mafura – doctor of economics, professor

55 Zhandosova str, 050035, Almaty

mafura.uandykova@narxoz.kzУниверситет НархозКазахстанNarxoz UniversityKazakhstan20250211202504235247Copyright © Байходжаев А., Уандыкова М., 20252025Байходжаев А., Уандыкова М.Baikhojayev A., Uandykova M.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://caer.narxoz.kz/jour/article/view/1563Цель

Цель: Исследование направлено на анализ влияния открытых государственных данных (ОГД) на формирование социального доверия к государственному управлению в Казахстане, проверяя теорию создания ценности ОГД в контексте высокоцифровизированной, но не достигшей ожидаемого уровня общественного доверия среды.

Методология

Методология: Работа основана на количественном анализе данных Казахстанского опроса по цифровой инклюзивности с применением программного обеспечения R. Использовались корреляционный и регрессионный анализ для оценки взаимосвязей между социально-демографическими факторами, использованием платформ, удовлетворенностью, доступностью и уровнем доверия. Дополнительно применялся тематический контент-анализ открытых ответов респондентов.

Результаты

Результаты: Вопреки ожиданиям, социально-демографические факторы минимально влияют на уровень доверия к ОГД, в то время как качество услуг и удовлетворенность пользователей являются ключевыми детерминантами. Выявлены значительные различия в доверии к разным цифровым каналам: официальные веб-сайты получают существенно более низкие оценки (3.448) по сравнению с государственными социальными сетями (8.094) и новостными источниками (9.745). Статистический анализ показал, что доступность платформы модерирует взаимосвязи между определенными демографическими факторами и доверием.

Новизна

Новизна: Исследование выявило механизм "круга доверия", связывающий частоту использования, удовлетворенность услугами и уровень доверия в самоусиливающемся цикле. Эта концепция предлагает новую перспективу для преодоления разрыва между формальным внедрением цифровых платформ и созданием общественной ценности. Результаты указывают, что для правительств, стремящихся повысить общественное доверие, недостаточно простого создания цифровых платформ; необходимо обеспечивать надежность данных и развивать механизмы верификации, формирующие целостную экосистему открытых данных.

Purpose

Purpose: This study aims to analyze the impact of Open Government Data (OGD) on social trust formation in public administration in Kazakhstan, testing the OGD value creation theory in a highly digitalized environment that has not achieved the expected level of public trust.

Methodology

Methodology: The research employs quantitative analysis of data from the Kazakhstan Digital Inclusiveness Survey using R software. Correlation and regression analyses were used to evaluate relationships between socio-demographic factors, platform usage, satisfaction, accessibility, and trust levels. Additionally, thematic content analysis of respondents' open-ended answers was applied.

Results

Results: Contrary to expectations, socio-demographic factors minimally impact trust levels in OGD, while service quality and user satisfaction emerge as key determinants. Significant trust disparities were found across digital channels: official websites receive substantially lower ratings (3.448) compared to government social media (8.094) and news sources (9.745). Statistical analysis showed that platform accessibility moderates relationships between certain demographic factors and trust.

Originality

Originality: The study identifies a novel "circle of trust" mechanism connecting usage frequency, service satisfaction, and trust levels in a self-reinforcing cycle. This concept offers new perspectives on bridging the gap between formal digital platform implementation and public value creation. The findings indicate that for governments seeking to build public trust, merely creating digital platforms is insufficient; they must ensure data reliability and develop verification mechanisms that foster a comprehensive open data ecosystem.

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The authors declare that there are no conflicts of interest present.